Frequently Asked Questions

Shinevo™ generates ultrasonic waves that create millions of microscopic bubbles in a cleaning solution. These bubbles implode with high pressure, effectively removing dirt, grime, and contaminants from surfaces and crevices without damaging the items.

You can clean a wide range of items, including but not limited to:

• Jewelry (gold, silver, platinum, diamonds)
• Razor
• Eyeglasses and sunglasses (UV-coated excluded)
• Retainer
• Watch straps
• Dentures and dental appliances
• Metal utensils and tools
• Coins and collectible items

Ultrasonic cleaning is not suitable for items with low hardness, such as pearls, amber jewelry, painted frames, welded metals, electroplated metals, metal adhesives, UV-coated glasses, or watch bodies, as they may be damaged during the cleaning process. For valuable items, please consult the seller to confirm if they can be safely cleaned with an ultrasonic cleaner.

For most applications, ordinary tap water is sufficient. For enhanced cleaning, you can add a small amount of mild detergent or a specialized ultrasonic cleaning solution.

Yes, Shinevo™ is designed to be energy-efficient with an automatic shut-off feature. It's also equipped with non-slip feet and a secure lid to ensure safe operation.

Yes, Shinevo™ comes with a one-year limited warranty that covers manufacturing defects under normal use conditions. We also offer a lifetime warranty for $5!

Orders are typically processed within 1-3 business days. Due to peak periods or high demand, order fulfillment may occasionally take up to 5 business days. Rest assured, we are working hard to get your order to you asap!

Once your order has been dispatched, delivery times will vary depending on your country or region, with an estimated timeframe of 7 to 14 business days. Please keep in mind that holidays may affect delivery schedules.

Once your order is shipped, we'll send you a confirmation email with a tracking number. You can track your order manually by providing your tracking number.

If your package is delayed beyond the estimated delivery time or appears to be lost, please contact our customer support team. We'll work with the carrier to resolve the issue promptly.

If you need to change or cancel your order, please contact us within 2 hours of placing it. We process orders as quickly as possible so cancellations are time-sensitive.

If you experience any difficulties while placing your order, please reach out to our customer support team via Contact or email hello@theshinevo.com for assistance.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options like Apple Pay and Google Pay.

Yes, we use industry-standard encryption and secure payment gateways to ensure your personal and financial information is protected.

We offer a 30-day money-back guarantee. If you're not satisfied with Shinevo™, you can return it within 30 days of delivery for a full refund, excluding shipping costs. For more details please refer to Refund Policy.

Once you initiate the return process and your return request is approved by Shinevo, we will provide you with the appropriate return address. Please contact our customer support to begin the return process.